I watched a Handyman yesterday as he discussed a completed job with a client. It was just being in the 'right place at the right time' for me to see how he showed the client what he had done and why.
He had to prune back an over-grown Bouganvillea bush that had over-run a neighbouring fence. For those of you who are unfamiliar with Bouganvillea, its a beautiful tropical plant that can grow extraordinary strong and has long, sharp thorns. This handyman had scratches along his bare arm to prove he had certainly been playing in the Bouganvillea bush! Still, he was unfazed and presented his client an unasked for bonus.
What was the bonus, I hear you thinking? A solution to save the dividing fence. She hadn't asked for it because she didn't know it could be done, but he did and he used his initiative and just fixed the problem to stop it recurring for a long time.
Needless to say he had delighted the client by 'over-delivering' on her expectations. The end result for him is good word-of-mouth advertising which is the best way of constructing his profits for some time to come.
He earned his 'guernsey' by doing the right thing.
Jan-constructingProfits
www.constructingprofits.com
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